Refund Policy
CineCore wants customers to shop with confidence. This Refund Policy explains how returns, exchanges, refunds, damaged items, wrong items, promotional orders, and support requests are handled.
Customers may request a free return or exchange within 30 days of delivery for eligible products. Items should be returned in a clean, safe, and reasonable condition with original accessories, packaging, manuals, and proof of purchase when available.
Email Support@cinecore.mom or contact our support team with your order number, item name, reason for return or exchange, photos if relevant, and the best contact information for follow-up.
After a return is received, CineCore may inspect the item to confirm condition, accessories, order details, and eligibility. If approved, a refund or exchange will be processed based on the selected resolution.
Once approved, refunds are generally issued to the original payment method. Processing time may vary depending on the payment provider, bank, card issuer, or checkout service used at purchase.
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact CineCore support as soon as possible. Include clear photos of the product, packaging, label, and issue so the support team can review the situation.
If a product was purchased with an automatic discount, subscription discount, promotional offer, or selected product discount, any approved refund will reflect the final amount actually paid for the item.
CineCore provides free returns and exchanges within 30 days for eligible orders.
If the replacement item is available, CineCore may help arrange an exchange. If it is unavailable, support may offer another available resolution.
Our team can help with return steps, exchange questions, refund updates, damaged items, and order concerns.
Return support
Contact CineCore support with your order details so we can review the request and guide you through the next step.